Temporary Service Suspension Due to Kumano Travel System Renewal

Thank you for using Kumano Travel.

Due to a system renewal, our services will be temporarily suspended during the following periods:

■ Suspension of New Booking Requests
March 18 (Wed) – March 23 (Mon), 2026

Planned acceptance of new booking requests:
19:00, March 23 (Mon), 2026, Japan Standard Time

■ Suspension of All Services
March 19 (Thu) – March 23 (Sat), 2026

Planned limited access of MyPage and current reservations:
Saturday morning, March 21, 2026 ※ to be updated

During these periods, we will not be able to accept new booking requests, and all services will be unavailable.

Customers who are traveling during this period will be contacted separately.

We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our services.

Updated Set Booking Times

In an effort to meet the demand for bookings and keep to our sustainable management goals, we will be changing our reservation request hours as follows.

Set Booking Hours

Daily 7:00 to 9:30 and 19:00 to 22:00 (Japan Standard Time)

New reservation requests can only be made during these times.

World Clock link for your convenience.

Current Users

For current users who have submitted a reservation request, access to your MyPage, including MyChat, changes, and cancellations, is available anytime with no closure period.

NOTE: We are not able to receive any last-minute reservation requests by e-mail or phone calls.

We apologize for any inconvenience this may cause and appreciate your kind understanding.